RESPONSIBILITIES:
- Work closely with the Sales Executive or manager in determining the agreed price structure for all retail and wholesale products per service contract agreement
- Build working relationships with repeat customers and corporate representatives to enhance service delivery, quality, and experience
- Ensure the overall accuracy, upkeep, and maintenance of clients’ inventory level by working simultaneously with the planning department
- Must be very detailed oriented to understand the differences in the product specifications and demands of various corporate clients
- Keep proper records of all products relating to the clients’ product portfolio
- Anticipate replenishing products due to new customers, increased forecasts, potential backorders, hot rushes, and item cancellations
- Follow up with the sales manager and planner to ensure customer demands are covered
- Coordinate with other departments, including Sales, Logistics and Procurement, to prepare a multi-disciplinary analysis of demand needs, with the intent of achieving an inventory level that satisfies company goals and customer expectations
- Monitor customer demands via excel spreadsheet and PowerBI
- Must have good follow up and communication skills with other customer relations managers, sales executives, supply chain, warehouse staff and planning analysts
EXPECTATIONS:
- Must have good understanding of inventory analysis, product details & specifications, interdepartmental processes and connectivity
- Must be highly organized, detail-oriented, efficient, accurate, and exceptionally analytical
- The ideal candidate should be able to work independently and must be a self-starter, while expected to collaboratively work with various staff members and other managers. Must have strong interpersonal skill when working with other team members.
- Excellent verbal and written communication skills are required since the role would be collaborating with various managers, directors, and other staff members
QUALIFICATIONS:
- At least 3-5 years of combined experience in the areas of Customer Service, Sales & Marketing, Customer Relations, and/or projections and analysis
- Must have a degree in either Marketing, finance and accounting, public relations, supply chain and other related fields
PREFERRED INDUSTRY:
Manufacturing, online retail, Commercial Retail, wholesale, hospitality products, and other industries with high-turnover activities
SALARY RANGE:
$65K – $75K annually
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